SmartDocs 360 includes built-in help resources to assist you in navigating its features and building your confidence and understanding of the software.
Located in the main toolbar in the top right corner are the four icons designed to help you in your journey in Smartdocs 360, these icons are Live Chat, Log a Support Call, Feedback and Help.
Live Chat
Receive real-time responses to your questions using SmartDocs 360 Live Chat. Type in your question and you will be in touch with a support consultant who will work together with you to find a solution.
The Live Chat feature is available Monday to Friday, from 9:00 AM to 5:00 PM Melbourne time.
Log a Support Call
For issues that require further investigation, please create a Support Call. Logging support will connect you to a support consultant who will work through the issue with you either over the phone or by email.
Create a Support Call by:
- Select
, located in the top right toolbar.
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When the Support Call window opens, enter a brief description or question related to your query and select Search. Based on the description, SmartDocs 360 will list relevant help articles and community posts. If the issue requires investigation Select Log Support Call.
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Fill in the details for the Support Call, including your preferred correspondence method and any additional information that could help investigate your issue. Once completed select Submit Support Call.
Feedback
We greatly value your feedback and suggestions for enhancing SmartDocs 360. Whether you wish to express admiration for a specific feature or share recommendations for improvement, we welcome your input.
To leave feedback select , located in the top toolbar.
Enter your feedback, and once completed select Submit Feedback.
Help
Located in the software are built-in help resources to assist while working within SmartDocs 360.
Selecting will display all of the supported Document Types that are capable of automated classification and data extraction.
Also located within the Help section is a link to SmartDocs 360 Knowledge Centre and Community. Join the free online community which will allow you to interact with other SmartDocs 360 users. Members can post, comment, and give opinions on current discussions.